Our goal is to deliver an exceptionally friendly and prompt, professional service providing you with the best in physiotherapy care.  Our experience tells us that there are some key areas we need to focus on to ensure that you receive the greatest benefit from our services.

Mobile Phones

Out of respect for others, please turn off your mobile phone.

Recovery

Remember that healing and recovery takes time and not everyone heals/recovers at the same rate.  If at any time during your care, you do not feel that you are responding as well as expected we would ask that you discuss this with your physio.  We want you to get the most from your care at Health on Grange Physiotherapy.

Excellence in Physiotherapy

In order to continue to provide the best, most up to date physiotherapy care available, we travel periodically to conferences and seminars.  To keep your progress on schedule we will attempt to give you appointments around those times or provide another highly qualified physio to continue your care.

Fees and Your Account

Fees for private patients are due at the time of service.  HICAPS and EFTPOS facilities are available at the front desk for automatic claiming through your private health fund.  Workcover, Allianz and DVA patient accounts will be sent directly to the appropriate body.

Referrals

The greatest compliment we can receive is the referral of a friend or family member.  We appreciate you entrusting us with the care of your close ones.  The referral of your family and friends is much appreciated as it assists in their own wellbeing and plays a vital role in the success of our business.

Appointment Scheduling / Missed Appointments

Your physiotherapist will outline a recommended action plan as the best plan for your injury.  You will achieve the maximum and best outcome when you keep your recommended action plan to this schedule.  Therefore to receive the most out of your care and to save time, we ask that you schedule your appointments in advance.  Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments.

If an appointment must be changed, 24 hours notice is appreciated otherwise a $40.00 cancellation fee will be incurred.  This fee is not covered by compensable bodies and must be paid by the patient.  We have a waiting list of patients wanting an appointment. People who repeatedly miss or reschedule appointments will regretfully be discharged from care as we realize you will not reach your health goals and we do not wish to waste your time.

Bathroom Facilities

The bathroom is located behind the reception area along the green wall – ask our friendly front office staff to assist you in its location.